Company Name: PhoneComp
Email: info@phonecomp.co.ke
Phone: +254 745 800 045
Website: https://www.phonecomp.co.ke
1. Introduction
At PhoneComp, we value your satisfaction and aim to provide high-quality products and excellent service. If you are not entirely satisfied with your purchase, we are here to help.
2. Return Eligibility
Customers may request a return within seven (7) days of the purchase date. To be eligible, the item must be unused, in its original condition and packaging, with all accessories, manuals, and proof of purchase. Items that are damaged, used, or incomplete due to reasons not related to our error may not qualify for a refund or return.
3. Non-Returnable Items
Certain items cannot be returned. These include opened or used accessories, digital products such as software downloads, perishable items, and customized or personalized products. Additionally, any item explicitly marked as “non-returnable” at the time of purchase will not qualify for return unless it is defective or damaged on arrival.
4. Reporting Damaged or Defective Items
If you receive a damaged or defective item, please report the issue to us within 48 hours of delivery. To help us resolve the problem quickly, we may request photos of the damaged item or require it to be returned before a replacement or refund can be issued.
5. Refund Process
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed using the original payment method. In cases where a refund to the original method is not possible, we may offer store credit as an alternative.
6. Return Shipping
Customers are responsible for the return shipping costs unless the item was received damaged, defective, or incorrect. If your return is approved, and we are handling return shipping, the applicable amount may be deducted from your refund.
7. Policy Updates
PhoneComp reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and the revised policy will apply from the date of posting.
8. Contact Information
If you have any questions about our Refund and Returns Policy, or wish to initiate a return, please contact our support team:
Email: info@phonecomp.co.ke
Phone: +254 745 800 045